Returns

Returns that protect margin, not erode it

Branded customer portal that pushes exchanges over refunds, condition-graded intake within 24 hours, restocked at full margin or photo-flagged with a real reason. Because the average DTC return costs 21% of the order value — we make it cost less.

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Track every RMA, every credit, every restock decision

Live RMA queue, exchange-rate per category, condition-grade distribution, and restock turnaround — all in one dashboard. The returns line stops being a black box.

Built on modern infrastructure

Same-day intake

Returned packages opened, photographed, and indexed within 4 hours of dock arrival. The customer sees credit before they see your support ticket.

Exchange-rate visibility

% of returns converted to exchanges or store credit per category and per channel — the metric your CFO actually cares about.

24-hour restock decision

Resaleable, B-stock, refurb partner, or scrap — decided within 24 hours of intake with photo proof and a real reason.

24-hour restock decision

Resaleable, B-stock, refurb, or scrap decided within 24 hours.

Returns operations

Built for the returns line that should be a process, not a panic

Branded customer portal, regional return labels, condition grading with photo proof, restock decisioning, international consolidation — all from one Delaware warehouse, one team, one bill.

Branded returns portal

Your logo, your tone, your return rules — presented to the customer with exchange-and-credit-first logic. Refund is the third option, not the first.

Smart return labels

Per-region prepaid or pay-on-use, per-SKU eligibility rules, per-customer fraud-flag handling. The label your finance team picks — not the carrier’s default.

Condition grading + photo proof

A/B/C/scrap grading by trained inspectors with photo evidence. Resaleable goods restock at full margin; not-resaleable get photo-flagged with a real reason.

Restock decisioning

Resaleable, B-stock outlet, refurb partner, charity donation, recycle, scrap — rule-based routing per condition grade. The right disposition for the right unit.

International consolidation

EU and UK returns consolidated at regional hubs, then bulk-shipped back — cheaper than individual international returns, faster than ignoring international demand.

Returns intelligence

Returns intelligence that feeds your buying team

Per-SKU return reasons, fit-and-defect signals, repeat-returner detection — piped back into your design, sourcing, and inventory decisions before the next reorder.

Ship.House returns intelligence dashboard

Reason-coded returns

“Too small,” “defective seam,” “not as pictured,” “changed mind” — tagged at the customer portal, joined to SKU data, surfaced as design feedback.

Fraud detection

Serial-match, repeat-returner flagging, photo-evidence audit. Wardrobing and refund fraud caught at intake, not in the next quarter’s P&L review.

Cohort + reorder signal

Per-style return-rate trends fed to your buying tool. The size that’s rejecting comes off the next PO before you order it twice.

Cohort + reorder signal

Per-style return-rate trends fed to your buying tool.

What you get

Built for brands where return rate is the silent KPI

From your first 100 monthly returns to your first 100,000 — same warehouse, same trained inspectors, same exchange-first logic that turns refunds into reorders.

Always intaking

365-day intake desk. Holiday returns, post-BFCM tsunami, January gym-clothing waves — the dock doesn’t stop because the calendar does.

Trained inspectors

Category-trained inspectors — apparel folks know wear marks, electronics folks power-test, cosmetics folks check seal integrity. Same hands, every return, every season.

Transparent pricing

Per-return intake, per-condition-grade inspection, per-restock disposition — visible upfront. No surprise refurb-partner markups, 0% sales tax on every line.

SOC 2 + fraud audit trails

Photo evidence per return, serial-match logs, repeat-returner flagging — encrypted at rest, scoped role access. The case file ready before chargeback comes in.

Margin recovery dashboards

Refund-vs-exchange ratio, restock-rate per category, scrap-rate trends — the numbers your CFO uses to size next quarter’s margin guardrail.

Memory Usage

56 GB / 128 GB45%

Built to scale

Holiday return waves, post-launch defect spikes, international consolidation — all under one roof. From 100 monthly returns to 100,000, same SOPs.

Experience seamless payments.

Stop watching margin walk back through the door

Book a 15-minute walkthrough. We’ll quote your top-30 return SKUs, audit your current refund-vs-exchange ratio, and answer the phone the next time you call.

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