Returns intake
Receive returned parcels and match available identifiers to the expected return workflow.
Returns management · reverse logistics
Give every returned item a clear next step.
ShipHouse receives, inspects, and routes returned inventory using the product rules and disposition choices defined for your program.
For ecommerce and DTC businesses that need returned inventory evaluated and routed through consistent instructions.
Service workflowActive
Current work instruction
Match the returned item
Connect the parcel and item to the available authorization, product identity, and expected return information.
- 01Match the return reference
- 02Confirm item identity
- 03Record missing information
Stage outputReturn ready for inspection
- Inspection and disposition rules
- Restock, quarantine, or downstream routing
- Connected ecommerce return handoffs
Operational blueprint
See what enters the workflow, what happens, and what leaves it.
Inputs
- Return authorization and item identity
- Product-specific inspection rules
- Disposition and inventory instructions
- 01
Receive
Match the returned parcel and item to the available return information.
- 02
Inspect
Apply the agreed checks for identity, condition, completeness, and packaging.
- 03
Decide
Use the approved disposition matrix or route an exception for review.
- 04
Route
Restock, quarantine, consolidate, forward, or otherwise handle the item as instructed.
Outputs
- Condition and disposition status
- Restocked or separated inventory
- Documented exceptions
Program fit
A useful quote starts with operational clarity.
We scope the products, inbound flow, service requirements, and exceptions before setting commercial terms.
Good fit
- Defined return authorization flow
- Product-level inspection criteria
- Clear disposition ownership
Inputs we need
- Expected return volume
- Condition and completeness rules
- Restock and exception instructions
Manual review
- Regulated or hazardous returns
- Subjective grading without examples
- Missing item or authorization data
Service capabilities
The work behind the service.
Inspection
Apply defined checks for product identity, visible condition, components, and packaging.
Disposition rules
Route eligible units using an approved restock, quarantine, rework, or exception matrix.
Inventory reintegration
Return approved units to available inventory using the defined SKU and status process.
Consolidation and forwarding
Group or forward inventory when the approved program calls for a downstream destination.
Status handoff
Return supported intake and disposition status to the connected operational workflow.
Connections & handoffs
Connect the service to your order flow.
Reverse logistics needs a reliable link between authorization, item identity, inspection, and inventory status.
ShopifyAmazonWalmartWooCommerceBigCommerce
Custom returns portals or internal systems can be scoped after authorization IDs, item data, statuses, and exception ownership are defined.
From scope to steady state
Build the operating plan before launch.
- 01
Policy mapping
Translate the customer return policy into warehouse-facing rules and ownership.
- 02
Inspection matrix
Define product-level checks, examples, disposition choices, and exceptions.
- 03
System handoff
Confirm authorization, item, status, and inventory data available to the workflow.
- 04
Operational launch
Begin intake using approved instructions and review new exception patterns.
Service FAQ
Questions that shape the scope.
What happens when a return arrives?
The item is matched to available return information, inspected using the approved criteria, assigned a disposition, and routed to restock, quarantine, rework, consolidation, forwarding, or review.
Can returned products go back into inventory?
Yes, when the item meets the approved restock criteria and the required SKU and inventory-status data are available.
Do you decide whether an item is resellable?
ShipHouse applies the criteria and examples approved for the program. Subjective or unclassified conditions are routed as exceptions rather than guessed.
Can returns connect to our store or custom portal?
Supported commerce connections and custom API workflows can be scoped around the authorization, item, inspection, disposition, and inventory statuses available.
How is returns pricing determined?
Pricing depends on intake volume, inspection steps, item complexity, disposition work, storage, materials, and downstream routing. Submit the workflow for a detailed quote.
Build your service scope
Turn the workflow into an operating quote.
Final scope and commercial terms follow a review of your products, volume, inbound flow, systems, and service requirements.