Privacy Policy

1. Introduction

Ship.House ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our 3PL services and visit our website.

2. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email, phone, address)
• Business information (company name, tax ID)
• Shipping and billing addresses
• Product and inventory information
• Payment and financial information
• Communication preferences
• Quote-request details such as order volume, SKUs, products, service needs, integrations, and operational requirements

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our 3PL services
• Process orders and manage inventory
• Communicate with you about services and updates
• Process payments and prevent fraud
• Comply with legal obligations
• Improve our services and customer experience
• Prepare, deliver, and follow up on requested fulfillment quotes

4. Information Sharing

We may share your information with:

• Service providers and partners who assist in our operations
• Email delivery providers used to securely route quote requests to our team
• Shipping carriers to fulfill orders
• Payment processors for transaction processing
• Government authorities when required by law

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your information
• Data portability
• Objection to certain processing

8. Cookies and Tracking

We use necessary technologies to operate the website. Optional analytics technologies, including Google Analytics, are activated only after you give the relevant consent through our cookie controls. You may reject optional technologies or change your choices at any time through the Cookie Settings link in the site footer.

For details about the technologies, purposes, providers, and retention periods, see our Cookie Policy.

9. International Data Transfers

As we operate from Delaware, USA, your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@ship.house
Address: 604 Carson Dr, Bear, DE 19701, USA
Phone: 862-400-8646